Refund policy

Refund Policy

At D20 Hobbies, your satisfaction is our main priority. If you aren't completely happy with your purchase, we are here to assist. Please review our Return & Refund Policy below for instructions on returning items and processing refunds.

1. Return Window

We provide a 30-day return policy. You have exactly 30 calendar days from the delivery date of your item to request a return.

2. Eligibility & Product Condition

To qualify for a return, your items must meet the following conditions:

Condition: Items must be New, unopened, and unused.
Packaging: Products must remain in their original factory-sealed packaging, including all accessories, tags, and manuals.
Proof of Purchase: A valid receipt or order number is strictly required.

Note on Collectibles/Trading Card Games: Due to the nature of collectible markets, sealed items (such as booster boxes, elite trainer boxes, or sealed decks) that have been opened or have broken shrink-wrap cannot be returned.

3. How to Initiate a Return

To start the return process, please follow these steps:

Email our customer support team at support@d20hobbies.shop with your Order Number and the reason for returning the item.
Once authorized, our team will provide you with detailed return instructions.
Securely pack the item in its original packaging to prevent any damage during transit.

Return Shipping Address:
D20 Hobbies
361 Southland Dr
Lexington, KY 40503
United States

*Please do not return items to us without getting prior authorization.

4. Return Shipping Costs & Restocking Fees

Customer Error / Buyer’s Remorse (Change of mind, wrong item bought):

Return Shipping Label: The customer is responsible for covering return shipping costs. We strongly recommend using a trackable shipping method.
Restocking Fee: We charge absolutely NO restocking fees ($0.00 USD).

Defective, Damaged, or Incorrect Items:

If your order arrives damaged, defective, or you receive the wrong product, please inspect it immediately and email support@d20hobbies.shop with clear photos of the issue.
We will gladly supply a free prepaid return label or send a full replacement at no extra charge to you.

5. Refunds & Processing Timeline

Inspection: Once your package arrives at our facility, we will thoroughly inspect the items to confirm they meet our return standards.
Approval & Processing: If approved, we will process your refund back to your original payment method within 3 to 5 business days.
Bank Credit Time: Depending on your financial institution, it may take an extra 7 to 10 business days for the funds to officially appear on your bank statement.

6. Exchanges

The quickest way to get the item you want is to return your original purchase. Once the return is accepted and processed, you can place a brand-new order for the desired item.